Get WordPress Maintenance right away. It’s easy to sign up and there are no long-term contracts.

Starter

$99monthly
  • Monthly WP Core Updates
  • Monthly Theme/Plugin Updates
  • Weekly Security Monitoring
  • Weekly Site Performance Check
  • Monthly Secure Off-Site Backups
  • Uptime Monitor
  • SEO
  • Google Analytics
  • Monthly Website Care Report
  • 1 Hour Support
  • Reduced Add-On Hours Available
APPLY NOW!

Small Business

$149monthly
  • Weekly WP Core Updates
  • Weekly Theme/Plugin Updates
  • Daily Security Monitoring
  • Weekly Site Performance Check
  • Weekly Secure Off-Site Backups
  • Uptime Monitor
  • SEO
  • Google Analytics
  • Weekly Website Care Report
  • 2 Hours Support
  • Reduced Add-On Hours Available
APPLY NOW!

Business

199monthly
  • Daily WP Core Updates
  • Daily Theme/Plugin Updates
  • Daily Security Monitoring
  • Daily Site Performance Check
  • Daily Secure Off-Site Backups
  • Uptime Monitor
  • SEO
  • Google Analytics
  • Weekly Website Care Report
  • 3 Hours Support
  • Reduced Add-On Hours Available
APPLY NOW!

Frequently Asked Questions

Can you restore the site from a backup site/roll a site back to yesterday’s version?

Provided that the backup is available, yes. While we’re happy to restore a site at no charge for any customer, continued usage of this feature may consume monthly development time (if available in your plan), and/or incur additional fees. Infinity Pxl will notify you prior to charging anything to your plan.

How does your technical support work?

Typically, we use support tickets. We want to make sure that all communication is documented and extremely clear; we’ve found that this makes it easier for our entire team to know what’s going on with your site.

Support tickets can be submitted through your client dashboard; this is the easiest way to authenticate your support ticket. You can also email to support@infinitypxl.com, at any time from the email address associated with your client account.

Does Infinity Pxl support WordPress Multisite?

Yes. Because of the highly differing uses and structures in use by both, we do ask for more information, as our team is informed from the start of any particular configurations that may be unique to your network. Additional fees may also apply.

What does Infinity Pxl do if my website is hacked?

Infinity Pxl continuously monitors customer sites using ongoing security scans. Common issues are also manually checked whenever relevant.

Unfortunately, even with proactive monitoring, no one can catch every security issue. In the event a security issue does occur, our goal is to respond immediately within business hours. Valid security concerns are the highest priority over any and all development work, company-wide.

If a site issue is detected, who can report it?

For security reasons, no one other than approved parties may request information or support services for an Infinity Pxl customer. The account holder is the default approved party, but you can also assign authorized users to your account! This can be done simply by emailing us with the name and email address for additional authorized users, as well as specific instructions regarding which sites they are authorized for. From then on, they can both request data and support services with ease.

What if an update breaks my site? Does it cost extra to fix?

The site is immediately rolled-back to the backup state taken prior to performing the update. The methods for this vary in some cases (due primarily to e-commerce functionalities, if present). From there, you’ll be notified of the issue.

The majority of issues are addressed free of cost, however, custom plugins, issues introduced by users, or especially time-consuming issues may be billable. Infinity Pxl will notify you before charging anything to your account.

What happens if my WordPress plugin is no longer supported?

The plugin is still monitored for issues as before. If no breaking changes or other issues are presented, it remains on the site. Infinity Pxl frequently encounters plugins with a variety of issues; in such cases, the customer is notified of better (and up-to-date) alternatives.

Does Infinity Pxl provide SEO assistance?

We offer SEO services starting at the Business level maintenance plans. Please contact us for more information.